Improve your automation at scale with our updated webhooks and APIs 🛠

You now have more flexibility than ever before to trigger actions, filter conversations, and assign teammates using Intercom's webhooks and APIs. This means your team can automate more workflows and efficiently handle sales and support conversations at scale.

With the updates, you can:

• Trigger actions or filter conversations based on conversation tags with our new Conversation Tagged Webhook
• Check if teammates are available for a conversation – or set teammates to away and reaasign their conversations – with our updated Admins API
• Route and re-route conversations by running assignment rules at any point in a conversation with our new Run Assignment Rules API

Explore our developer docs to learn more, or get started building an app.