Access Conversation Ratings from the Intercom API for more advanced reporting 📊

You can now retrieve your Conversation Ratings through the API, making it easy to report on customer satisfaction and track ratings alongside other customer data.

Simply send Conversation Ratings to your data warehouse or reporting tools using the Conversations API. When you retrieve a conversation, the metadata will include the rating and any comments left, which customer gave the rating and when, and the teammate it was left for.

Learn more about our Conversations API in the developer hub.