Now when people start conversations on your website they can choose to be notified via SMS when your team responds

Adding SMS gives website visitors more flexibility to choose the channel that is right for them, which generates more leads for your business. Beta customers who enabled this feature saw a 30% lift in leads captured. Here's how it works:

After starting a conversation, visitors can now choose to be notified via SMS:

When your team responds, the visitor will be notified and can jump right back into the conversation on your website:
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To turn on SMS notifications for your website just head to your messenger settings to opt-in. And you can learn more about it on our docs site.