New at Intercom
Feature update

Tailor workflows based on team's capacity ⚡️

Nick avatar
Shared by Nick • August 08, 2023

You can now direct conversations in workflows based on whether or not your team has the capacity to deal with them.

For example, if everyone within a team has a conversation assigned to them, you could direct Fin to automatically step in and help manage the workload.

This can be applied as a filter on the workflow trigger or can be used in a branch to split conversations.