New at Intercom
Feature update

Unlock the power of workflows for Fin 💪

Nick avatar
Shared by Nick • August 29, 2023

We've updated the "Let Fin answer' block in workflows to give you more control over it's behaviour and handover.

With this new block, you can:

  • Create 'Fin-first' workflows
  • Build more advanced handovers
  • Tailor different Fin experiences for different workflows or branches
  • Set specific auto-close behaviour for Fin

Note: this new Fin block works independently from Fin profiles which will soon be deprecated. In the mean time, your Fin profiles and existing Fin blocks in workflows will continue to function normally. More info can be found here.