New at Intercom

Better tickets for your team and your customers

Nadine avatar
Shared by Nadine • September 05, 2023

We’ve redesigned tickets to help your team solve any type of complex issue faster and more effectively than ever before.

Intercom now offers three ticket categories. Each uniquely designed for a specific use case.

  • Customer tickets - When your team needs more time to work on issues, use Customer tickets to capture, track and automatically share progress with the customer.
  • Back-office tickets - When a support agent needs to work with back-office teams to resolve an issue, create a linked Back-office ticket from a conversation for seamless collaboration.
  • Tracker tickets - Streamline problems impacting many customers, such as bugs, service interruptions, and feature requests.