We’ve redesigned tickets to help your team solve any type of complex issue faster and more effectively than ever before.

Intercom now offers three ticket categories. Each uniquely designed for a specific use case.

• Customer tickets - When your team needs more time to work on issues, use Customer tickets to capture, track and automatically share progress with the customer.
• Back-office tickets - When a support agent needs to work with back-office teams to resolve an issue, create a linked Back-office ticket from a conversation for seamless collaboration.
• Tracker tickets - Streamline problems impacting many customers, such as bugs, service interruptions, and feature requests.