New at Intercom
Feature update

Provide clearer ticket email notifications to your customers 📧

Bethany avatar
Shared by Bethany • September 01, 2023

Give your customers full transparency on ticket updates through improved ticket email notifications.

These will include all key ticket attributes that you've set as visible to customers, and will be collapsed when the information isn't relevant.

Ticket and conversation updates can also now be managed separately in email settings, giving you the flexibility in how you want to communicate.