New at Intercom
New feature

Measure your customers’ satisfaction with Fin conversations

Julia avatar
Shared by Julia • September 15, 2023

Understand how well your Fin conversations are performing with a Fin CSAT survey.

You'll be able to measure your customers’ satisfaction with every Fin conversation, and identify conversations and areas that are performing well or in need of improvement.

Along with a dedicated report, CSAT data is also directly available in the Inbox, providing agents with upfront context on how a customer is feeling before responding to their query.