New at Intercom
New feature

Set the right expectations by customising the Start Conversation button in the Messenger 💬

Christine avatar
Shared by Christine • October 10, 2023

Customize the Start Conversation button in your Messenger 🪄

  • Select from a list of text options in Messenger settings
  • We’ll display your choice when a conversation will be handled by a teammate
  • When a conversation will be picked up by Fin, the conversation button will still show Ask a question (but the ability to update this is coming soon too 😎)

This is now available on Web, iOS (v16.1.0) and Android (v15.3.0) 🥳