New at Intercom
Feature update

See who created conversations and tickets 👀

Ellie avatar
Shared by Ellie • January 17, 2024

You can now see who created an outbound conversation or ticket in the details sidebar and in table layout, as well as filter views and search results by creator.

You’ll be able to:

  • Search for items created by you or another teammate in search using the ‘Created by’ filter.
  • Create views using the ‘Creator’ filter.
  • See ‘Created by’ in the conversation attributes section of the details sidebar for conversations and customer tickets.
  • Add ‘Created by’ as a column in table layout to see creators for outbound conversations and all tickets.

Read more about how it works here.