New at Intercom
Product update

Fin now asks smarter clarifying questions in customer conversations

Julia avatar
Shared by Julia • January 12, 2024

When a customer asks a vague, unclear, or ambiguous question—instead of making an educated guess and surfacing the most likely answer or articles—Fin now intelligently seeks clarification and gathers more information and context from the customer.

We’re already seeing a big impact on resolution rates—with some customers seeing up to 17pp improvements.

This is live now for all Fin users!