New at Intercom
Product update
AI Agent

Easily surface related content within Fin’s Unresolved Questions report

Julia avatar
Shared by Julia • March 06, 2024

We’ve enhanced the newly created Unresolved Questions report for Fin to provide you with greater visibility and control over the chatbot.

We’ve introduced a “Related Content“ tab that surfaces any content source that Fin used in unresolved conversations, allowing you to pin-point what existing content warrants improvements.

This means you can more easily identify which content is being used by Fin for specific questions, which will help you identify the improvements needed to fine-tune Fin to answer more efficiently and accurately next time the question is asked.