New at Intercom
Feature update
AI Agent

Send a follow-up message when a user goes inactive in a Fin conversation 😴

Julia avatar
Shared by Julia • March 18, 2024

We have introduced a new inactivity setting where you can send your users a customized follow-up message when they go inactive after chatting to our AI Chatbot, Fin.

This allows you to re-engage users or remind them that you’re on hand for support if anything else is needed.

This is available in the “Let Fin answer” block in Workflows, and complements the existing auto-close settings where you can configure how long Fin should wait before a customer is considered inactive and a conversation is closed.