Enhance your Phone IVR with Call Overflow and Call Rating options

Introducing two new ways to improve your IVR Workflows on Intercom.

1. Call Overflow - You can now automatically route calls to a secondary team or configure one of our call deflection options (e.g. forward a call, send call to voicemail) directly on Workflows.
2. Call Rating - We've also introduced a call rating step you can add to your IVR Workflows to help you gather valuable team performance data and customer feedback.