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Phone
Enhance your Phone IVR with Call Overflow and Call Rating options
Shared by Peter
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Introducing two new ways to improve your IVR Workflows on Intercom.
- Call Overflow - You can now automatically route calls to a secondary team or configure one of our call deflection options (e.g. forward a call, send call to voicemail) directly on Workflows.
- Call Rating - We've also introduced a call rating step you can add to your IVR Workflows to help you gather valuable team performance data and customer feedback.