New at Intercom
Product update

Enhance your Phone IVR with Call Overflow and Call Rating options

Peter avatar
Shared by Peter • March 27, 2024

Introducing two new ways to improve your IVR Workflows on Intercom.

  1. Call Overflow - You can now automatically route calls to a secondary team or configure one of our call deflection options (e.g. forward a call, send call to voicemail) directly on Workflows.
  2. Call Rating - We've also introduced a call rating step you can add to your IVR Workflows to help you gather valuable team performance data and customer feedback.