New at Intercom
AI Agent
Product update

Report on Fin AI Agent’s performance from your preferred reporting tools 📈

Julia avatar
Shared by Julia • April 22, 2024

Our API has received a glow-up ✨ The AI Agent conversation metadata is now available over the API, meaning that you can report on the performance of your AI Agent on your external tools of choice.

What data is included?

  • Source that triggered the AI Agent
  • Last answer type (AI Answer or Custom Answer)
  • Resolution state
  • AI Agent conversation rating and remarks
  • Content sources used in the conversation (title, type, URL, and language)

View more information on the Developer Hub changelog.