New at Intercom
Security & Settings
Product update

Filter views by channel

Julia avatar
Shared by Julia • April 18, 2024

Make working across multiple channels in the Help Desk even easier by creating channel-specific views.

With the new channel filter, you can filter conversations and tickets by their initial channel or their current channel.

Create views for items that came in via the Messenger (Web, Android, or iOS), Email, Social Media, (Twitter, Facebook, Facebook Messenger, WhatsApp or Instagram), or Phone (Phone Switch, SMS, or Phone call)

You'll find the option to filter by current or initial channel when creating or editing a view.