Customers can now find and rate recently closed conversations directly in the Messenger 📈

The Messenger home screen will now show conversations and tickets that were recently closed (up to 7 days ago).

This makes it easier for your customers to find all their recent conversations and tickets, and respond if a message is triggered after a conversation has been closed - such as when a CSAT survey is sent.

The release is aimed at helping you boost your CSAT response rate while improving the Messenger customer experience.

No action is required as the change will roll out automatically.