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Conditional attributes are now available for conversations 🎉

Sze avatar
Shared by Sze • January 31, 2025

You can now conditionally show specific attributes and attribute options based on the value of a previous attribute.

This new capability improves data collection accuracy and creates a smoother experience for your teammates in the Inbox. For instance, if a teammate picks “Complaint” as the Category of the conversation, you can automatically display only attributes relevant to the Complaint category.