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New
Messenger
New UI for Fin answers and handover to teammates in the Messenger
Shared by Eve
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We’ve introduced key changes to the Fin AI Agent experience in your Messenger.
- New answer card design: Fin AI Agent replies are easier to read thanks to improved formatting.
- Expandable Messenger: Customers can now expand the width of the Messenger, eliminating the need to scroll to view all of Fin’s answer.
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Improved handovers: We’ve made it easier to understand who is currently handling the conversation and whether it's been handed over from Fin AI Agent to teammate.