New at Intercom
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Inbox Sorting: More Options, Better Control 🚀

Ellie avatar
Shared by Ellie • April 28, 2025

You can now sort your Inbox by any sortable Conversation or Ticket attribute — right alongside classic options like Last activity and Waiting since.
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The status and sort buttons are also now more compact for a better fit on smaller screens, and switching sort order is easier with the new sort direction button.