New at Intercom
New feature
Inbox

You can now Bcc email addresses from the Inbox

Colin avatar
Shared by Colin • May 01, 2025

You can now:

  • Bcc email addresses into email conversations, to aid internal communication and streamline workflows while ensuring privacy.
  • See and control who is in the ‘To’, ‘Cc’ and ‘Bcc’ field of emails sent from the inbox.
  • Put multiple people in each field.

Please note: Bcc’d addresses don’t count as conversation participants as they’re invisible to everyone else on the email, so won’t be included in any replies.