New at Intercom
Fin
New feature

Target Fin Guidance using Audiences

Zoe avatar
Shared by Zoe • May 09, 2025

Get more control over Fin's behavior by customizing guidance for different audiences. When setting up guidance, you can now select Audiences to target specific customer segments. This ensures that Fin only uses guidance for users who match the selected audience, and ignores it for those who don’t—resulting in more accurate and tailored answers.

Head to Fin Guidance in your workspace to explore the latest improvements.