Let your customers know they’re speaking with an AI Agent

You now have more control over how you disclose to your customers that they’re speaking with an AI Agent in the Messenger.
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You can choose whether to display an "AI Agent" label next to Fin (or your AI Agent)'s name on each message.

The toggle that controls this is in Fin Identity Settings and is:

• ON by default if you're already using Fin.
• OFF by default if you’re not yet using Fin.

When deploying Fin AI Agent on Messenger, you can also choose how Fin introduces itself. The new default message is:

• Hi there! You're speaking with Fin AI Agent. I'm well trained and ready to assist you today but you can ask for the team at any time.

The previous default message has been automatically updated, and reflects the name of your AI Agent if you have changed it from ‘Fin’. If you are using your own introductory message, you can edit it to mention AI Agent if you wish.
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In some regions, letting your customers know they’re speaking with an AI Agent may be a legal requirement.
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