Built For You - New in Intercom

Discover and learn about the latest Intercom features, improvements and more.

inbox
customer data platform
security & settings
July 27, 2021

Categorize conversations consistently with required conversation data attributes and more

Now you can ensure your team consistently categorizes conversations they have with your customers by making certain conversation data attributes required to fill in before closing a conversation. Capturing key information at the end of a conversation improves reporting while keeping workflows streamlined.

Additionally, you can now reorder conversation data attributes, and make some attributes only visible to certain teams. To learn more, visit our help center.

Mathias Dewert
Engineer
Iliana Hadzhiatanasova
Engineer
Sava Vîrtosu
Engineer
Davy
Engineer
Pip Taylor
Engineer
Paula Lopez-Pozuelo
Engineer
Alissa Tyrangiel
Product Manager
Josh Djuric
Designer

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