New at Intercom
Bots

Create paths in bots based on conditions

LeighAnne avatar
Shared by LeighAnne • February 15, 2022

In Resolution Bot and Custom Bot you can now create paths based on conditions in addition to quick reply buttons. Conditional paths allow you to create more efficient bots, rather than creating multiple yet similar bots with different targeting. Your customers are also able to receive an answer faster, without needing to complete validation paths prior to being served an answer.