What's new in Intercom

Discover and learn about the latest Intercom features, improvements and more.

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February 27, 2020

Customize how your metrics are calculated with flexible aggregations πŸ“Š

Want to know your team’s average response time? Or see what’s the max length for closing a conversation? Starting today, you can easily answer those questions with our new flexible aggregations.

Across the Response Time, First Response Time and Time to Close charts you can now slice your conversation data in more ways so that it meets your exact reporting needs. Simply click on the Edit icon to change the default aggregation from the median to average, min or max.

To learn more about flexible aggregations and their availability, read our help article.

Tanner Elvidge
Product Manager
Natalia Alvarez
Designer
Jess Bell
Engineer
Pericles Theodorou
Engineer
Guillaume Feliciano
Engineer
Adam Byrne
Engineer
Kostas Kolomeets
Engineer
Nuno Teixeira
Engineer
Andrey Sundiev
Designer
Ivan Bokii
Engineer

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