Built For You - New in Intercom

Discover and learn about the latest Intercom features, improvements and more.

bots
September 03, 2021

Customize Resolution Bot’s quick reply buttons and more for a better customer experience

Check out the latest updates to Resolution Bot!

  • With four options to choose from, you can now customize the text of the quick reply buttons in Resolution Bot to tailor the experience to your audience

  • During a conversation, if Resolution Bot is asked the same question multiple times, it will now acknowledge that it is showing the same answer, easing frustrations among your customers

To learn more, visit the Help Center.

Matt Wildman
Engineer
Nadia Zhuk
Engineer
Fan Guo
Designer
Lena Leadbetter
Product Manager

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