New at Intercom
Apps & API

Improve interoperability and supercharge workflows with API v2.5 🚀

Mark avatar
Shared by Mark • June 15, 2022

The latest version of our API is packed with updates to improve data interoperability, streamline reporting, and enable more sophisticated workflows 💪

Easily export message data via the API 💬 Export message data in a given timeframe to analyze the performance of your campaigns. You can also combine these data with external tools to understand precisely how your messages are impacting customer behavior.

Automatically deflect phone calls to the Intercom Messenger 📞 We added an API for Switch, enabling you to reduce inbound call volume by deflecting incoming phone calls to the Intercom Messenger.

A number of improvements were made to our webhooks 🚀 We introduced versioning to payloads and topics, added new topics, and made updates to our Contact topics.

We now list Tag dependencies on deletion 🏷 If a Tag has dependencies and cannot be deleted, we now return an error message listing those dependent objects.

See a detailed description of the updates and get started using API v2.5 here.