Improvements to outbound conversations from the Inbox 📤

Now starting outbound conversations from the Inbox–which lets you resolve complex issues faster–has even more functionality. Now you can:

• Set whether a macro should be available when your team composes replies, new conversations, or notes to ensure they only see macros that are relevant.
• Apply tags via a macro when starting conversations.
• Choose whether or not CSAT surveys should be sent at the end of outbound conversations.
• Enable inline attachments for files uploaded in outbound conversations.
• Move to the Inbox when sending a message from Contacts so you can use the more advanced composer.
• Send outbound conversations via an API and choose whether new conversations should appear in the Inbox (coming soon).

To learn more, visit our help center.