Built For You - New in Intercom

Discover and learn about the latest Intercom features, improvements and more.

inbox
August 19, 2021

Improvements to outbound conversations from the Inbox 📤

Now starting outbound conversations from the Inbox–which lets you resolve complex issues faster–has even more functionality. Now you can:

  • Set whether a macro should be available when your team composes replies, new conversations, or notes to ensure they only see macros that are relevant.
  • Apply tags via a macro when starting conversations.
  • Choose whether or not CSAT surveys should be sent at the end of outbound conversations.
  • Enable inline attachments for files uploaded in outbound conversations.
  • Move to the Inbox when sending a message from Contacts so you can use the more advanced composer.
  • Send outbound conversations via an API and choose whether new conversations should appear in the Inbox (coming soon).

To learn more, visit our help center.

Sam Murray
Engineer
Apoorv Parijat
Engineer
Kath Smith
Engineer
Kelsey Mills
Engineer
Prabu Weerasinghe
Engineer
Chris Bond
Engineer
Murtaza Abidi
Designer
Jamie Hill
Product Manager

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