Built For You - New in Intercom

Discover and learn about the latest Intercom features, improvements and more.

Apps & APIs
May 05, 2021

Introducing better syncing and more control with these Salesforce updates

You can now keep your people data in sync with salesforce so your team has the context they need while talking to customers Customers with the Salesforce app access to use the following features:

Map people data in Intercom to leads and contacts in Salesforce (or vice versa) -so you have more data about your customers to use for more personalized conversations.

Reliably match records- Use user ID or email as a unique identifier when mapping your data so that Salesforce can be your single source of truth.

Leverage additional attribute mapping controls- this will allow you to reduce your risk of overwriting data.

Get more control over API usage - You can now view and set a limit for Intercom's usage of your Salesforce API allocation, so you don’t have to worry about hitting rate limits.

Make your outbound messages and bots more effective- Use lead and contact data from Salesforce to enhance your audience targeting.

Make sure to watch this space as we continue to release many more updates to our Salesforce integration over the coming months. For more information, visit our help center.

Brian McKiernan
Product Manager
Eugenia Ortiz
Designer
Aidan Lynch
Engineer
Alessandro Raffio
Engineer
Aaron Shortt
Engineer
Marin Martinic
Engineer
Waheed El Miladi
Engineer
Sean Healy
Engineer
Rahul D'souza
Engineer
Johnny Nader
Engineer

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