You can now keep your people data in sync with salesforce so your team has the context they need while talking to customers Customers with the Salesforce app access to use the following features:
Map people data in Intercom to leads and contacts in Salesforce (or vice versa) -so you have more data about your customers to use for more personalized conversations.
Reliably match records- Use user ID or email as a unique identifier when mapping your data so that Salesforce can be your single source of truth.
Leverage additional attribute mapping controls- this will allow you to reduce your risk of overwriting data.
Get more control over API usage - You can now view and set a limit for Intercom's usage of your Salesforce API allocation, so you don’t have to worry about hitting rate limits.
Make your outbound messages and bots more effective- Use lead and contact data from Salesforce to enhance your audience targeting.
Make sure to watch this space as we continue to release many more updates to our Salesforce integration over the coming months. For more information, visit our help center.