What's new in Intercom

Discover and learn about the latest Intercom features, improvements and more.

custom bots
August 21, 2019

Let Custom Bots automate more, faster, with mid-path actions

Now you can add actions at any point in your Custom Bot paths. For example, you can assign a lead to sales during a bot interaction, enabling sales to act faster and connect with more leads while they’re on your website.

Previously it was only possible to add actions like sending an app, assigning a conversation, or tagging a lead at the end of a path. Now you can have Custom Bots take an action as soon as you want. Check it out:

Laura Wilson
Engineer
Paula Lopez-Pozuelo
Engineer
Thomas Hourlier
Engineer
Yuriy Oparenko
Designer
Debby Shepard
Product Manager

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