Built For You - New in Intercom

Discover and learn about the latest Intercom features, improvements and more.

Apps & APIs
November 10, 2021

Let your customers reach you on WhatsApp with our integration

Give your customers a convenient way to reach you on WhatsApp – a channel they already know and love. Your team can handle conversations from WhatsApp directly in your Inbox, with the same rules and processes that help them stay efficient in Intercom today.

Your customers can also seamlessly move conversations started in the Messenger to WhatsApp if it’s their preferred channel for replies. And with reporting, you can see how WhatsApp compares to your other channels to help you optimize your omnichannel support.

Check out the app store to learn more, or visit our help center.

Jess Bell
Engineer
Nuno Teixeira
Engineer
Ivan Bokii
Engineer
Alberto Egido Sanchez
Engineer
Daniel Nitu
Engineer
Sakir Temel
Engineer
Davy
Engineer
Tzofia Shiftan
Engineer
Natalia Alvarez
Designer
Tanner Elvidge
Product Manager

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