What's new in Intercom

Discover and learn about the latest Intercom features, improvements and more.

November 26, 2019

Make it easier and faster for your team to categorize content by archiving unneeded tags

You can now archive irrelevant tags so that they can no longer be applied to new conversations or users. Archiving the tag does not delete the data – it simply hides it from your list of tags. This means you can still use the tag to filter any messages, conversations or users. You can also access any reporting for the archived tag.

To learn more about managing your tags, check out our help article.

Agnes Stenlund
Richard Livsey
Emily Quill
Product Manager

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