Built For You - New in Intercom

Discover and learn about the latest Intercom features, improvements and more.

reporting
Outbound messaging
July 19, 2021

New customer engagement report: more flexible filtering, more data, and better exporting

We’ve made changes to our Customer Engagement report to bring more valuable insights to your organization. Updates include:

  • Filter by custom date ranges
  • See the performance of all your messages sent with Intercom - including chats & posts, email, banners, mobile carousels, push, product tours, and custom bots
  • A new CVS export format to provide you with even more data

To learn more, check out this article.

Chris Dalley
Product Manager
Ruairí Kenny
Engineer
Lily Beauvilliers
Engineer
Robbie Deane
Engineer
Alex Potrivaev
Designer

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