New at Intercom
Inbox

New feature updates released to the Next-Gen Inbox

Mary avatar
Shared by Mary • September 13, 2022
  • You can now pin common actions (inserting a macro, GIFs, emojis, articles, attachments, and images) into the Next Gen Inbox composer for improved efficiency and navigation.
  • Keyboard shortcuts are now available to French, Brazilian Portuguese, Latin American Spanish, Russian, Hebrew and other non-Latin language users. Due to browser restrictions, this feature is only available on Google Chrome/Microsoft Edge.
  • Resizable sidebars, as well as conversation details consolidated to the sidebar, mean it’s easier to reference details and the conversation at the same time.