What's new in Intercom

Discover and learn about the latest Intercom features, improvements and more.

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November 04, 2019

New home for outbound messages and improvements to message creation and organization ✉️🗄

We’ve made several improvements to make message creation and organization more intuitive and consolidate Intercom's outbound channels. Check them out here.

Below is a quick overview of what's new. See our new docs page for full details.

- The “Messages” area of Intercom has been renamed to “Outbound” - Product Tours now live inside Outbound - Auto and Manual Messages are now called Ongoing and One-off Messages - To create what was previously called a Visitor Auto Message, now simply create an in-app message and set the targeting to visitors - Message folders have been replaced with tags - You can now filter your message list by people type, message state, sender or tag - Operator and Reporting have moved up ⬆️ alongside Inbox, Outbound, Articles and Platform - There are new email and in-app message templates to help you get started when creating a message

Note: for some customers, these changes may have been in place already, this notice is for the majority of our customers that are experiencing these changes for the first time today 😎

Patrick Andrews
Product Manager
Lily Beauvilliers
Lucas Souza
Alex Potrivaev
Pranav Singh
Ferruccio Balestreri
Mel Spath
Paul Magrath
Ruairí Kenny

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