New at Intercom
Outbound Messaging
Feature update

New in Surveys: embed surveys in email & live previewing

Nicole avatar
Shared by Nicole • July 21, 2022

We’ve introduced two new survey features to improve the editing experience and drive completion rates.

First is live previewing: you can now preview how a survey will look in your product, app, or website by selecting preview survey from the editor.

Second is surveys in email: you can now embed the first question of your surveys in email. When a customer receives the email and selects an answer, the survey will open on the page you have set it to appear on, and their response to the first question will be automatically stored. All you need to do is generate an HTML snippet and copy it into an email.

To learn more, check out this article.