Built For You - New in Intercom

Discover and learn about the latest Intercom features, improvements and more.

Apps & APIs
November 16, 2021

Offer frictionless omnichannel support, easily collect customer feedback, and more! — Q3 App Roundup πŸš€

Here are some of the newest apps in our app store. πŸŽ‰

Deliver seamless omnichannel support

WhatsApp - Route private messages from WhatsApp into your Intercom inbox β€” keeping all of your customer communications in one place β€” to give your customers the convenience they want without sacrificing teammate efficiency or reporting capabilities.

Yodel.io Phone System - Yodel is a business phone and text message solution for teams. The new integration lets you connect your phone line to your Intercom account to better engage with customers and prospects at the right time.

Easily collect and synthesize customer feedback

Delighted - Quickly gather and act on key customer feedback using Delighted's new integration with Intercom. The bidirectional connection lets you keep data in sync, trigger Delighted surveys based on customers entering Intercom segments, or use Delighted data to create more targeted campaigns in Intercom.

Zonka Feedback - Improve customer retention, LTV, and engagement by capturing NPS, CES, CSAT, and product feedback in real-time using the Zonka integration for Intercom.

Prodcamp - Build better products and turn customer feedback into revenue and operational efficiency using Intercom and ProdCamp. Easily collect feedback during a conversation, or enable customers to upvote features in the Messenger Home screen.

shipit - Convert feedback into product roadmap initiatives by capturing and categorizing customer insights from your conversations in Intercom. You can also create quarterly OKRs, prioritize and vote on items, automatically generate product requirements documents, and create epics in Jira.

Automatically keep data in sync

Import - Accurately migrate data from CSV files or another help desk into Intercom - without needing specialized training or professional services - from a single dashboard automatically.

Polytomic - Quickly sync and enrich your Intercom user and lead profiles with any data you want from app databases, data warehouses, or spreadsheets in minutes (and with no code required).

Check out the Intercom App Store!

Apps improve your customers' experience and team's efficiency β€” enabling actions in the Messenger and the Inbox, keeping data in sync across your tech stack, and triggering workflows in other tools.

Explore these and the 300+ other apps available in the Intercom App Store! 🍻

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