Intercom Changelog & Release Notes | Product Updates

For customers on our product, you can now automatically assign conversations to the right team or teammate with Assignment Rules.
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Assignment Rules can be based on the content of the message and anything Intercom tracks about who it's coming from. This means you no longer need to waste time manually triaging messages, and your customers will get the best response, faster. Watch this quick video to see how it works, learn more in our docs, and create your first Assignment Rule.

When a customer starts a new conversation they will now see the new App Profile Card which shows the last three active teammates from your company, and how recently they were last active.

During a conversation, sent messages are initially marked as ‘Not seen yet’. You can learn more about when we mark a message as ‘Seen’ in our docs.

For customers on our , Message Goals let you set any event, or change to a user, or company attribute as a goal for your email or in-app messages. Learn more here.

For customers on our package, you can upgrade here.

For packages: We’ve refreshed the design of the Personal email template. We’ve also updated the Plain email template to have a more subtle unsubscribe link. Check it out.

For our : We’ve added two new email templates:

• The Announcement template is perfect for broadcasting new features and product updates
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• The Company template is great for official news and notices from your app
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Check out this quick video to learn more.

• Users can now send you files (Android only) and images via the Intercom Messenger
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• Users can zoom into images in the Intercom Messenger without leaving your app
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• Improved performance
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• Bug fixes
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You can download the new versions here: iOS v2.3, Android v1.1

1. The launch of a welcome message now includes a notification sound
2. It will display the full welcome message text
3. The welcome message will remain visible until dismissed by a visitor