Built For You - New in Intercom

Discover and learn about the latest Intercom features, improvements and more.

inbox
business messenger
February 28, 2022

Prevent duplicating your team’s efforts with continuous conversations 🔁

A new feature in messenger settings will prevent your customers from starting a new conversation if they already have one open. This change makes conversations more of a continuous thread, preventing customers from reaching out to your team multiple times, which saves your team time and effort. This feature is available on web and mobile.

Murtaza Abidi
Designer
Prabu Weerasinghe
Engineer
Kath Smith
Engineer
Kelsey Mills
Engineer
Chris Bond
Engineer
Dale Cantwell
Engineer
Henry Larkin
Engineer
Brian Boyle
Engineer
Angela Luk
Designer
Tommy Courtney
Product Manager
Jamie Hill
Product Manager
Orinna Weaver
Product Marketing Manager
Apoorv Parijat
Engineer

emoji negative reaction for 'Prevent duplicating your team’s efforts with continuous conversations 🔁' emoji neutral reaction for 'Prevent duplicating your team’s efforts with continuous conversations 🔁' emoji positive reaction for 'Prevent duplicating your team’s efforts with continuous conversations 🔁'