New at Intercom
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Messenger

Prevent duplicating your team’s efforts with continuous conversations 🔁

Mary avatar
Shared by Mary • February 28, 2022

A new feature in messenger settings will prevent your customers from starting a new conversation if they already have one open. This change makes conversations more of a continuous thread, preventing customers from reaching out to your team multiple times, which saves your team time and effort. This feature is available on web and mobile.