Built For You - New in Intercom

Discover and learn about the latest Intercom features, improvements and more.

Apps & APIs
July 22, 2021

Sync company and account data between Intercom and Salesforce to improve efficiency, personalize campaigns, and more 🚀

We recently made it easier to sync people attributes between Intercom and Salesforce and gave you even more control over your integration through mapping controls and usage limits.

With this update, you can sync company and account data between Intercom and Salesforce, ensuring both systems are always up to date and unlocking more ways to use your Salesforce data in Intercom 🙌

✅ Gain better context and increase team efficiency

See account data and company-specific details from Salesforce within Intercom, giving you even more context during customer conversations and removing the need to manually switch tabs.

🎯 Improve your proactive support and customer engagement campaigns

Your Salesforce data is updated in real-time, meaning you can use those attributes in your existing campaigns and automations in Intercom - from targeting specific types of customers with Resolution Bot to segmenting users for an onboarding campaign in Series.

🔄 Keep all your CRM data in sync

Sync attributes from Intercom to Salesforce or from Salesforce to Intercom to ensure all your customer data stays up to date.

If you're using the Salesforce app, you can configure your settings here. To learn more about the changes, visit our help center.

Brian McKiernan
Product Manager
Stephen O'Connor
Engineer
Alessandro Raffio
Engineer
Aidan Lynch
Engineer
Aaron Shortt
Engineer
Waheed El Miladi
Engineer
Rahul D'souza
Engineer
Johnny Nader
Engineer
Steve Henry
Engineer
Marin Martinic
Engineer
Sean Healy
Engineer
Davy Malone
Engineer
Eugenia Ortiz
Designer

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