What's new in Intercom

Discover and learn about the latest Intercom features, improvements and more.

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February 04, 2020

Transform customer and conversation data into valuable reports and insights with API v2.0 πŸ“Š

The data you store in Intercom can help drive decision-making, but only if it's accurate and accessible. Our new API version makes it easier than ever to pull, analyze, and update your Intercom customer and conversation data. With API v2.0, you can:

  • Measure and improve your support team’s performance by easily analyzing conversation data with new out-of-the-box metrics and more granular timestamps
  • Enhance your decision-making by exporting the exact customer and conversation data you need to the BI tools you use
  • Gain context for more personalized conversations by systematically creating and updating custom data attributes and conversation tags

Learn more about API v2.0 in our developer docs, or update your API version in your Developer Hub.

Enzo Avigo
Product Manager
Una Kehoe
Engineer
Mike Stewart
Engineer
Sean Healy
Engineer
Conor Keating
Engineer
Matt Donnelly
Engineer
Matthew Murray
Engineer
Colin Kennedy
Engineer
Marin Martinic
Engineer
Zach Read
Engineer
Alex Passant
Engineer
Jonny O'Mahony
Engineer

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