Transform customer and conversation data into valuable reports and insights with API v2.0 📊

The data you store in Intercom can help drive decision-making, but only if it's accurate and accessible. Our new API version makes it easier than ever to pull, analyze, and update your Intercom customer and conversation data. With API v2.0, you can:

• Measure and improve your support team’s performance by easily analyzing conversation data with new out-of-the-box metrics and more granular timestamps
• Enhance your decision-making by exporting the exact customer and conversation data you need to the BI tools you use
• Gain context for more personalized conversations by systematically creating and updating custom data attributes and conversation tags

Learn more about API v2.0 in our developer docs, or update your API version in your Developer Hub.