Built For You - New in Intercom

Discover and learn about the latest Intercom features, improvements and more.

Apps & APIs
bots
November 11, 2021

Trigger Messenger apps after conversations to boost engagement πŸ€–

You can now automatically insert any Messenger app to close conversations with leads or users instead of the standard Intercom Customer Satisfaction (CSAT) application. This added control gives you more ways to customize how conversations end to provide better customer experiences, generate more leads, and close deals faster! πŸš€

To customize your workflows:

  1. Navigate to the Operator > Task Bots > For Users / For Leads area.
  2. Go to the β€œAsk for conversation rating” section.
  3. Click β€œUse your own app when closing conversations.”
  4. Choose one from the list of installed applications, or explore the Intercom App Store to install a new app to use. 

More information is available in our help docs, but here is some inspiration to get you started! πŸ™Œ

Book more meetings with prospective customers by triggering scheduling apps - like Calendly, Google Calendar, and Chili Piper - as soon as conversations close.

Track your team’s performance by automatically sending NPS surveys after support conversations using apps like InMoment, Delighted, Survicate, AskNicely, and more.

Generate more leads by automatically prompting visitors to subscribe to your newsletter or complete a form using apps like Mailchimp, HubSpot, Typeform, and more.

Rati Zvirawa
Product Manager
Daniel Colgan
Engineer
Sean Healy
Engineer
Johnny Nader
Engineer
Marin Martinic
Engineer
Steve Henry
Engineer
Domingo Widen
Designer
Stephen O'Connor
Engineer

emoji negative reaction for 'Trigger Messenger apps after conversations to boost engagement πŸ€–' emoji neutral reaction for 'Trigger Messenger apps after conversations to boost engagement πŸ€–' emoji positive reaction for 'Trigger Messenger apps after conversations to boost engagement πŸ€–'