Built For You - New in Intercom

Discover and learn about the latest Intercom features, improvements and more.

business messenger
May 28, 2020

Two updates for a more customizable and flexible Messenger launcher πŸ”πŸŽ¨

Now, you can customize the icon on the Messenger launcher to match your logo for brand consistency across your website or product.

When a custom logo is not in use, the Messenger launcher icon will now change based on whether a customer can start a conversation with your team. Customers who only have access to self-serve support, defined by targeting criteria or settings you've configured, will see a search icon instead of a chat icon on the launcher. This sets better customer expectations if they won’t be able to reach a teammate immediately.

Visit our help center to learn more.

Jahde Eve
Maddie Revill
SebastiΓ‘n Duque
Steven Klein
YinYin Guo
Fan Guo
Meredith Castile
Lauren Ottinger
Product Manager

emoji negtive reaction emoji neutral reaction emoji positive reaction