Understand which macros are most helpful to your team with new usage data 📊

With new usage data, it’s easier for you to optimize and keep your macros organized. By seeing how many times a macro has been inserted over the last 30 days, you know which ones are ineffective and can be deleted from your library. Likewise, for heavily used macros, you can use that as a signal on which conversations can be better handled by your team, or even automated.

To see macros usage, visit your macros settings. If you need more info on how macros can improve your team’s efficiency, see our best practice guide.