When a customer starts a new conversation they will now see the new App Profile Card which shows the last three active teammates from your company, and how recently they were last active.

During a conversation, sent messages are initially marked as ‘Not seen yet’. You can learn more about when we mark a message as ‘Seen’ in our docs.

For customers on our , Message Goals let you set any event, or change to a user, or company attribute as a goal for your email or in-app messages. Learn more here.

For customers on our package, you can upgrade here.

For packages: We’ve refreshed the design of the Personal email template. We’ve also updated the Plain email template to have a more subtle unsubscribe link. Check it out.

For our : We’ve added two new email templates:

• The Announcement template is perfect for broadcasting new features and product updates
  ​
• The Company template is great for official news and notices from your app
  ​

Check out this quick video to learn more.

• Users can now send you files (Android only) and images via the Intercom Messenger
  ​
• Users can zoom into images in the Intercom Messenger without leaving your app
  ​
• Improved performance
  ​
• Bug fixes
  ​

You can download the new versions here: iOS v2.3, Android v1.1

1. The launch of a welcome message now includes a notification sound
2. It will display the full welcome message text
3. The welcome message will remain visible until dismissed by a visitor