Customers will now see a link to your Help Center when it's outside your office hours.

If you have your Educate Help Center live and it's outside of your office hours, a link to your Help Center will automatically appear. This lets customers help themselves while you're away so you can come back to a more manageable inbox. Set your office hours here.

You can now let your customers know when you’re open and working when they contact you via the Intercom Messenger.
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When it’s outside of your office hours, your customers can still contact you, but a small banner in the messenger helps to set their expectations by telling them when you’ll be back and ready to respond. Learn more about setting office hours here.

You can now set yourself as away, and if you use Respond, automatically reassign your conversations so customers won’t be left waiting for you to reply.
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Away mode can be turned on via your profile menu in the Intercom web app and from the Intercom Conversations mobile app. Check out our docs for more info on how it works.

We've added a quick link in the header of your Help Center that lets your customers navigate quickly to your website.
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Go ahead and add a link to your site in Help Center settings.

You'll now find integrations built by Intercom’s Platform Partners in the Integrations Hub, alongside those built by Intercom.

We’ve added over 20 partner integrations so far. Take a look and find new tools to help you work more efficiently, measure your impact, and keep your data in sync.

You can now filter your Respond Insights – conversation volume, median response time, and teammate performance – by a custom date range within the past two years.

We've added a new filter to the team inbox called 'Waiting longest' that lets you sort your open conversations from longest to shortest wait time.

We’ve simplified our product line-up by combining Acquire and Resolve into one product - Respond. Now you only need Respond to manage and reply to conversations with both website visitors and logged-in users in the team inbox. Here's a quick video that shows what's changed.

For more details take a tour or check out this doc.

Our integration with Microsoft Teams lets you view your Intercom Respond insights from right within Teams. Easily keep track of how many customer conversations your team is dealing with, your busiest times and how quickly you’re responding. And, of course, discuss these insights with your teammates directly within Teams so you can work together to provide better support. Here's how it works:

The integration is available to all Respond customers with a Microsoft Teams account and is set up in just a few clicks.

You can now choose a language for your Help Center UI, making it easier for your customers to navigate articles and get answers on their own. This won't translate the content of your articles—just write those in your chosen language. Check it out:

Currently you can set one language for your Help Center and there are 38 languages to choose from.

Go ahead and set your language or learn more about it here.