We've updated the composer for creating and editing saved replies. Our new rich text editor makes it easy to personalize your canned responses by adding attributes, emojis, gifs and images.

We’ve added some new features to our API to make retrieving large amounts of data easier:

• You can now list large numbers of Leads and Companies using our Scroll API (in addition to Users as before)
• The Segments API can now return the number of users in a segment, both when listing all segments or when retrieving a single segment

We’ve also made some changes to rate limits in order to avoid volume spikes and improve stability. Our standard rate limit is still 500 calls per minute, but this is now distributed over 10 second periods with a maximum of 83 requests per 10 seconds. Read our rate limit guide for more details.

We’ve added a new GIF button to the composer in the Messenger and team inbox, so your teammates and users can search for and share GIFs in conversations. Read our take on how to make GIFs a fun and personal way to communicate with customers.

Get the latest version of Intercom Conversations from the App Store and Google Play Store. For iOS users, make sure to update to iOS 10 or later to start using these features.

Hit "Send” too soon? Offering a discount for a limited time? Whatever the case, the “Stop” button for manual in-app messages prevents a message from sending to additional users.

• The number under “Audience” shows the number of people who match the rules for the message

• “Sent” shows the number of people who have received the message

• Stopped messages cannot be put back live

This feature was previously available but had to be removed temporarily.

You can now use Delivery Windows to set specific hours and days for when an automated push message should send. This allows you to notify each mobile user at the optimal time based on their time zone ( i.e. not 3am on Tuesday 😴 ).

Delivery Windows are available on Engage Standard. If you're not already using our mobile SDKs, check out our documentation to learn how to install them in your iOS and Android apps.

It’s now easy to quickly find a particular article that you want to make an edit to or simply check how it’s performing.

Give it a try!

Tools such as OAuth, Access Tokens, and webhooks now live here alongside all our API documentation and guides.
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Simply click on the Developer Tools link in your app settings or visit developers.intercom.com and click on 'Dashboard'.
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You can get started with bulk Lead operations right away and they'll be added to our SDKs soon – in the meantime you can follow this guide for using them alongside our SDKs.
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If you're using Educate alongside Respond, now when a user starts a new conversation via the Messenger inside your app, we’ll automatically encourage them to visit your Help Center. This allows them to help themselves while they wait for your team to reply.

The auto responder is smart about who it messages and when—you can read more about how the responder works here.

Currently, this is only available to apps where the default language is English (localization for other languages coming soon). This is just the first step towards making help content automatically available through the Messenger 🚀—stay tuned!