.Update

Outbound Messaging

Inbox

Articles

You can now edit notes on user and lead profiles, so you can update outdated information or just fix annoying typos.

Shared by Priyanka • April 22, 2016

Outbound Messaging

Inbox

Articles

We just released Single Sign-On (SSO) for Google Apps.

Shared by Priyanka • March 15, 2016

1. You can now sign in to Intercom's web and mobile app using your existing Google account in a single-click

2. Accounts on any Standard plan can require their teammates sign in with Google SSO

Outbound Messaging

You can now send push messages to mobile users that open to a specific location in your iOS or Android app.

Shared by Priyanka • March 09, 2016

You need to have our iOS SDK v.2.3.17, or Android v.1.1.16 or newer to use this feature. You can get the latest versions of our SDKs here.

.Update

Outbound Messaging

Inbox

Articles

You can now create a whitelist of specific domains that the Intercom Messenger can be seen on, preventing it from being seen in unintended locations. Head to your Intercom Messenger settings to get started.

Shared by Priyanka • March 04, 2016

.Update

Outbound Messaging

Inbox

Articles

The emojis you use most frequently are now listed at the top of the emoji picker for faster access. You can scroll through all emojis if you’re looking for something else. 🚀💥

Shared by Priyanka • March 01, 2016

Outbound Messaging

We've added a search bar to the Manual Message list to help you quickly find your sent, draft, and scheduled messages. You can search by message title or sender name.

Shared by Priyanka • February 23, 2016

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Outbound Messaging

Inbox

Articles

We’ve released new versions of our iOS and Android apps. Two things have changed:

Shared by Priyanka • February 02, 2016

Your ‘last active’ status that’s displayed to customers in the Intercom Messenger will now update when you log in to Intercom’s mobile app

When a user starts a new conversation, it’s now marked as ‘seen’ only when you begin to reply

Inbox

You can now set goals for visitor auto messages. Goals help you measure how effective your messages are are at getting visitors on your website to take an action, like signing up for your product or service. You can use any lead, user, company attribute or event as a goal for your messages.

Shared by Priyanka • January 25, 2016

Inbox

Apps & API

We just released our new Facebook Integration. You can now use Intercom to manage and respond to messages sent to your company Facebook page. Watch the video to see how it works.

Shared by Mary • January 13, 2016

It’s easy to setup. Click here to get started or check out our docs.

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Outbound Messaging

We’ve made several improvements to the ways you can compose manual messages:

Shared by Priyanka • December 11, 2015

For manual messages composed from the user list, you can now use rich formatting and add images, videos, and more.

Manual messages based on rules will now use a single page composer (similar to the one used for auto messages). This allows you to edit your audience at any time before sending.

Lastly, you can now create a new message from the manual message list.

Give these changes a try and let us know what you think.