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Help center

Help your customers help themselves

Deliver help content to customers – and scale your support – with our integrated and highly customizable knowledge base.

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Trusted by 25k+ businesses

Trusted by 25K+ Businesses

Powerful customization, simple implementation

Keep your help center on brand and manage multiple help centers from a single workspace with easy-to-use customization tools.

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[Paid] [help-center] Help center customization

Faster answers for your customers, fewer questions for your team

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  • Make help center articles even more helpful
    Effortlessly add images, videos, call-to-action buttons, and interactive guides to your articles.
  • Answers where they’re needed
    Deliver in-context help by connecting your help center to a chatbot, your website, mobile app, in-product messages, chat, and more.
  • Discover your blind spots
    Know exactly what articles to write next based on what your customers searched for but couldn’t find with granular reporting.
  • Winter | Leader
  • Winter | Momentum leader
  • Winter | Best results
  • Winter | Best usability
  • Winter | Most implementable

"Another benefit of having a single support solution is that we can host all of our support articles in Intercom and easily share them with customers via the Messenger. The experience is all linked, which makes it more seamless for the customer and our team."

Adam Wilson, Global Head of Customer Support at Fathom
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