Slash your support volume with our help center software
Cut down contact rates and boost customer satisfaction by letting customers search and browse support articles directly in your product and on the web.
A single source of truth
Support multiple languages in your Help Center
Create engaging articles instantly
Make it truly yours
- Deliver help in context
Share articles in the right placeOptimized for the channels customers use – your website, mobile app, in-product messages, or chat.
- Discover your blind spots
View searches with no resultsKnow exactly what articles to write next based on what your customers searched for but couldn’t find.
- Automate feedback
Get quick article feedback with reactionsTrack how customers are rating your content, or collect more thorough feedback if they can’t find an answer.
Resolve 50% of your support questions. Instantly.
Meet Fin: a breakthrough AI bot powered by OpenAI. Just point it at your help center and turn it on. No training, no configuration, no new bot paths.
- INTRODUCING FIN
Improve customer support with a chatbot powered by OpenAIUsing advanced AI language models, Fin solves complex problems and provides safer, more accurate answers than any AI bot on the market.
- ACTIVE IN MINUTES
Instant answers from multiple sourcesFrom Intercom Articles to Zendesk Help Center or any public URL, our AI-powered chatbot can ingest content from multiple sources at once. It starts answering customer questions immediately. No training, no configuration.
- QUESTION ROUTING
Human when you need itOur advanced chatbot can resolve over 50%* of customer questions instantly, with accurate answers based on existing support content. No setup is required – simply point it at your help center and switch it on.
Winston Christie-Blick, Product Manager