“With Intercom, we can divert repetitive questions with a bot that suggests relevant articles, while still providing a great customer experience.”
Winston Christie-Blick, Product Manager
A single source of truth
Set up one central place for your customers to reliably find answers, tips, and other important info when they need it.
Deliver help in context
Optimized for the channels customers use – your website, mobile app, in-product messages, or chat.
Additional chat support
With the Messenger on every knowledge base article, your customers can instantly start a conversation if they need more help.
Create multilingual articles for your global customers for faster self-serve answers
Create engaging articles
Use our editor to effortlessly add images, videos, call-to-action buttons, and interactive guides to your knowledge base articles.
Tailor to any audience
Create unique help content and serve it to different audiences, like paid users or visitors – or even based on language.
Make it truly yours
Keep your help center on-brand by customizing the color, logo, header, domain, and more.
Instant answers to FAQs
Use support bots – like Resolution Bot – to deliver specific knowledge base articles and resolve up to 29% of your customers’ questions.
Use our built-in feedback loops to clearly see what’s working, or how to make articles better for your customers.
Track how customers are rating your content, or collect more thorough feedback if they can’t find an answer.
Discover your blind spots
Know exactly what articles to write next based on what your customers searched for but couldn’t find.