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Knowledge Base Software

Faster answers for customers, fewer questions for your team

Deliver a help center to customers – and scale your support – with our integrated knowledge base.
Faster answers for customers, fewer questions for your team
Trusted by 25k+ businesses

Slash your support volume with our help center software

Cut down contact rates and boost customer satisfaction by letting customers search and browse support articles directly in your product and on the web.

  • [Paid] [article] A single source of truth
    Create your own help center

    A single source of truth

    Set up one central place for your customers to reliably find answers, tips, and other important info when they need it.
  • [Paid] [Articles] Multilingual

    Support multiple languages in your Help Center

    With Articles, you can configure your Help Center to work in multiple languages, so you can provide self-service support in the languages your customers speak.
  • [Paid] [Articles] Create engaging articles
    AI-Assist Articles generator

    Create engaging articles instantly

    Paste a summary of the content you want to explain and use the AI-powered article generator within Intercom Articles to generate a full article version.
  • Help center on brand
    Help center customization

    Make it truly yours

    Keep your help center on-brand by customizing the color, logo, header, domain, and more.
    • [Paid] Help in context
      Deliver help in context

      Share articles in the right place

      Optimized for the channels customers use – your website, mobile app, in-product messages, or chat.
    • [Paid] Blind spots
      Discover your blind spots

      View searches with no results

      Know exactly what articles to write next based on what your customers searched for but couldn’t find.
    • [Paid] Automate feedback
      Automate feedback

      Get quick article feedback with reactions

      Track how customers are rating your content, or collect more thorough feedback if they can’t find an answer.

    Resolve 50% of your support questions. Instantly.

    Meet Fin: a breakthrough AI bot powered by OpenAI. Just point it at your help center and turn it on. No training, no configuration, no new bot paths.

  • 50%
    Support questions resolved instantly
  • 60%
    Up to 60% of deflection rate
    • Introducing Fin

      Improve customer support with a chatbot powered by OpenAI

      Using advanced AI language models, Fin solves complex problems and provides safer, more accurate answers than any AI bot on the market.
    • Active in minutes

      Instant answers from multiple sources

      From Intercom Articles to Zendesk Help Center or any public URL, our AI-powered chatbot can ingest content from multiple sources at once. It starts answering customer questions immediately. No training, no configuration.
    • Questions routing

      Human when you need it

      Our advanced chatbot can resolve over 50%* of customer questions instantly, with accurate answers based on existing support content. No setup is required – simply point it at your help center and switch it on.
    • Summer | Mid-market | Leader
    • Spring | SMB | Best usability
    • Summer | SMB | Most implementable
    • Summer | Mid market | Best support
    • Summer | Enterprise | Leader
    • Summer | Enterprise | Fastest implementation

    “With Intercom, we can divert repetitive questions with a bot that suggests relevant articles, while still providing a great customer experience.”

    Winston Christie-Blick, Product Manager